Shipping policy

At Prana Stones, we take great care in preparing and packaging every order to ensure it arrives safely and in excellent condition. As each natural gemstone is unique, every order is carefully inspected before dispatch.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, launches, or holidays, processing times may be slightly longer. If this occurs, we will notify you as soon as possible.

Shipping Destinations

We currently ship to customers across Spain, the European Union, and selected international destinations.

If your country is unavailable during checkout, please contact us before placing your order and we'll do our best to assist.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Destination	Estimated Delivery
Spain (Mainland)	2–5 business days
Balearic Islands	3–7 business days
Canary Islands	5–10 business days
European Union	3–10 business days
International	7–20 business days

Please note that these delivery times are estimates and may vary depending on the courier, customs processing, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated during checkout based on the destination, package weight, and selected shipping method.

Any available free shipping promotions will be displayed automatically during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Please allow up to 24 hours for tracking updates to appear after dispatch.

Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

We recommend checking with your local customs authority before placing an international order.

Delivery Delays

While we work with trusted shipping partners, occasional delays may occur due to:

Customs inspections
Severe weather
Carrier disruptions
Public holidays
High shipping volumes
Other events beyond our reasonable control

We appreciate your patience should any unexpected delays arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

If you notice an error, contact us as soon as possible. We can only update shipping details before your order has been dispatched.

Prana Stones is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us within 7 days of the expected delivery date.

When reporting damaged items, please include:

Your order number
Photographs of the package
Photographs of the item
A brief description of the issue

We will work with the shipping carrier to investigate the matter and, where appropriate, provide a replacement, refund, or other suitable resolution in accordance with applicable consumer protection laws.

Natural Stone Variations

Every gemstone offered by Prana Stones is naturally formed.

Variations in colour, pattern, shape, texture, inclusions, and size are natural characteristics of genuine stones and should not be considered defects.

These natural differences make every piece unique.